Aamra Seniors Club Refund and Cancellation Policy

8 Oct 2026

1. Scope

This policy explains how you can cancel a service or ask for a refund after paying Aamra Seniors Club. It applies to day-care memberships and programs at our centers (DLF Phase 1 and Nirvana Country, Sector 50, Gurugram), and to other paid services booked through our website or team, including home safety audits. Aamra is operated by Kinspire Living Pvt Ltd. Where this policy refers to "we" or "Aamra", it means Aamra Seniors Club.

2. Cancellation of memberships and programs

We consider a cancellation request only if it is made within 2 days of payment and before the member has attended a session. Once the member has started attending, the unused portion of the plan may be refunded at our discretion, calculated from the date we receive your written request. Cancellation after 2 days of payment is not eligible for a full refund.

If a plan is paused or cancelled on medical grounds, please share a note from the treating doctor. We will review it with compassion and decide on a case-by-case basis.

3. What is not refundable

We do not refund sessions or days already attended, registration or enrollment fees (if any), and services that have already been delivered, such as a completed home safety audit or a report already shared. Items consumed or customised for the member are also non-refundable.

4. Service quality concerns

If a service was not delivered as described, or you feel it did not meet your expectations, please tell us within 2 days of the service date. Our team will look into the concern, speak with the staff involved, and decide on an appropriate remedy. This may be a make-up session, a partial credit, or a refund. Our decision after review is final.

For any third-party product or device supplied with a manufacturer's warranty, please contact the manufacturer for warranty claims.

5. Home safety audits

A home safety audit can be cancelled or rescheduled free of charge if you tell us at least 48 hours before the scheduled visit. If our team has already visited the home, the audit fee is non-refundable. If we are unable to complete a visit for any reason on our side, we will reschedule at your convenience or refund the audit fee in full.

6. How to request a cancellation or refund

Please write to us at info@aamra.life Phone: 9211650555, with the member's name, the center, the service paid for, the payment date, and the reason for the request. We will acknowledge your request within 2 working days.

7. Refund processing

Once Aamra approves a refund, it will be credited to the original mode of payment within 3 working days. The time your bank or payment provider takes to show the credit is outside our control.